FAQs

Welcome to Maveos! Below, you'll find answers to some of the most common questions our customers have. If you can't find the answer you're looking for, please don't hesitate to contact our support team.

Shipping

1. How long does it take for shipping within the UK?

  • Shipping within the UK typically takes between 7-14 days.

2. What are the shipping times for international orders?

  • International shipping can take between 14-31 days depending on the destination.

3. How can I track my order?

  • You can track your order by visiting our Track Your Order page. Tracking information will be available as soon as it is uploaded.

Returns and Refunds

4. What is your returns policy?

  • Returns are accepted within 30 days of delivery. The items must be in their original condition and packaging.

5. How do I arrange a return?

  • To arrange a return, please contact our customer service team with your order number and the reason for the return. We will provide you with instructions on how to send the items back to us.

6. Can I get a refund if I return my product?

  • Yes, refunds are issued upon the receipt and inspection of the returned item. You will be notified via email once your return is processed.

Product Information

7. How do I find product sizing information?

  • Sizing information can be found on each product page under the 'Size Guide' section. If you have further questions about sizing, please contact us.

8. What should I do if the item I received is damaged or incorrect?

  • If you receive a damaged or incorrect item, please contact our customer service immediately with your order number, a description of the issue, and photos of the item. We will work to resolve the issue as quickly as possible.

General

9. How do I make changes to an order I've already placed?

  • Due to our quick processing times, it’s important to contact us as soon as possible if you need to make changes to your order. While we cannot guarantee changes can be made once an order is placed, we will do our best to accommodate your request.

10. Do you offer gift cards?

  • Yes, we offer gift cards in various denominations. These can be purchased directly from our website and make a perfect gift for any occasion.

11. How can I contact customer service?

  • Our customer service team can be reached by email at info@maveos.com  or through our website's contact form. We aim to respond to all inquiries within 48 hours.